A chatbot is a software application or web interface that aims to mimic human conversation through text or voice interactions.Modern chatbots are typically online and use artificial intelligence (AI) systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Such technologies often utilize aspects of deep learning and natural language processing.
A major area where chatbots have long been used is in customer service and support, such as with various sorts of virtual assistants.Companies spanning various industries have begun using the latest generative artificial intelligence technologies to power more advanced developments in such areas.